Captain's Tips

Yacht Management

The Pros and Cons of Yacht Management

By
Bob
Arrington

DID YOU BUY your boat for weekend recreation and find it takes four days of maintenance for every two days of enjoyment? Have you canceled a summer vacation on the boat, because the air conditioning wasn't working? Do you live more than a few hours away from where you keep your boat? Do you love operating your boat, but have a hard time remembering where to check the engine oil?

Man working on computer by Andrea Piacquadio | Captain's Tips yacht management | Marinalife
Photo by Andrea Piacquadio

If you answered yes to more than one of these questions, you should consider hiring a yacht management company to help keep up with routine maintenance, so you can focus on enjoying the boat. What? you say. Don't yacht managers just take care of big yachts? I can't afford to pay a management company to look after my boat. That may be, but it's also possible you can't afford not to.

Maybe the term is confusing you, or you don't consider your boat a yacht. Whatever the size of your boat and regardless of what you call it, a vessel management company is likely near you that can not only help you enjoy your boat, but possibly increase the value as well. Well-maintained boats depreciate less than ones poorly maintained.

Contrary to what most boaters think, yacht managers do not just manage large yachts or work for absentee owners. Bill McLean, of Williams' Yacht Management in Annapolis, MD, said in the 20 years he and his partner Tim Boteler have owned their business, the average size boat they take care of is about 45 feet and more than 60% of his clients live near their boat.

Yacht management is also not an all or nothing proposition. A good yacht management company will let you buy their services on an a la carte basis. One boat owner I spoke with said, With a 50-foot boat, there is always something to fix, clean or polish. With a yacht management service, I can do as little or as much as I want. I like to tinker and can fix most things, but I don't want large projects. I let the professionals do all the heavy work, along with cleaning and waxing. We all have busy schedules, and this allows more time to enjoy the boat and gives confidence there is an expert eye watching it.

Not all yacht management companies operate the same way. Some are strictly managers and subcontract all the work to others. They literally manage the work done on your boat instead of you. Other companies directly employ workers to do some of the work, such as detailing, winterizing, and simple maintenance, only bringing in subcontractors for complicated electrical and mechanical work.

In either case, yacht management companies likely know all of the best marine contractors and get better pricing and response time from them. You may call a marine air conditioning technician once every few years, but a successful yacht manager with a full clientele may call them a dozen times a year. The technicians want to keep a good yacht management company happy, as they are a potential source of a lot of business.

Man laying on deck by Alex Block | Captain's Tips yacht management | Marinalife
Photo by Alex Block

When considering a yacht management company, look carefully at how they will bill you. Billing should be completely transparent, and they should only bill you for their time. If they bring in a subcontractor to work on your boat, you should know who that contractor is and see all his invoices. A yacht management company is most benefits you in the role of a manager, not as a middleman marking up the subcontractor's work.

Another way to evaluate the value and cost of using a yacht management company is to look at how the company charges for its service. Is it by the hour or by the foot or size of your boat? Each method has advantages and disadvantages, so discuss with them what works best for each of you.

Yacht managers also bring value by their experience. Problems on a boat often come from a variety of causes. Experienced yacht managers have seen more on the multiple boats they manage than hopefully you will ever experience on your boat. Their expertise can save you time and money by zeroing in on the likely cause of a problem right away.

If you've been boating long, you probably have a good relationship with the boat yard where your vessel is hauled and serviced. Hiring a yacht manager doesn't have to interfere or replace that relationship; in an ideal world it enhances it. A good service yard manager and a good yacht manager do not view each other as competitors, but rather partners in helping you maintain your boat.

Plus, yacht managers often have a better relationship with a yard in the same way they do with technicians. Due to the number of boats a yacht manager can bring to a yard, service managers typically take good care of them. This has the potential to move you up in the schedule or give you a quicker turnaround in your project.

For boaters working full-time jobs, a yacht manager may save you money by meeting technicians on your boat during the week when you might otherwise have to take time off work. They can stay on top of technicians working on your boat, because it is their full-time job, while it's a distraction from yours.

If you keep your boat in an active boating area, you should have multiple yacht management companies from which to choose, so interview them carefully.

  • Ask how they invoice.Most will ask for a credit card number to keep on file, so make sure their policy is to send you a copy of invoices to review before they automatically use your credit card for payment.
  • Ask for references.Avoid any that require an annual contract or an annual fee or retainer. If they employ technicians on their own staff, inquire if they are ABYC (American Boat and Yacht Council) certified.
  • Ask about the retention rate of their technicians.

A high turnover in employees is not a good sign. Many yacht managers have long-term clients. Sean McClash of Tampa Bay Yacht Management said about one third of his customers have kept them on to manage their second and third boats.

If you're still not sure whether a yacht management company increases the value of your boat, let's look at the definition of value as it relates to a boat. The value of a boat is the ratio of what you invest into it, divided by the enjoyment you extract from it. If this is purely a financial equation for you, maybe you shouldn't be boating.

Boating can be an expensive leisure activity, but ask yourself what is the value of the friendships you've made boating or the places you visited aboard the boat? If you boat as a family, what is the value of the gift you've given your children of time spent together on your boat?

Imagine the value of every time you arrive at your boat, you can start the engines, pull the lines and go out to enjoy it. Also, imagine if every time you arrive at your boat, it's clean and everything is in working order. This is the value a yacht manager can bring ... so maybe they're not so expensive after all.

Related Articles
Safety Drills
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Are you willing to practice being a safe boater?

Recreational boaters can learn a lot from commercial fishing fleets. While we may not spend days at sea with trained personnel aboard our boats, we share a
common goal of departing and returning to the dock safely every time we go out on the water.

According to fishing vessel accident data compiled by the U.S. Coast Guard, commercial fishing has become safer since the requirement to conduct safety drills was
implemented in the industry. Crews must perform and document safety drills on a regular basis for potential situations such as persons overboard, fire, flooding and personnel injuries.

Source Superelakes

Statistics show fishing vessels continue to sink due to poor maintenance or going out in adverse weather; however, the loss of life in these accidents has trended down over the years. This increased personnel safety largely attributed to the crews practicing safety drills.

Unfortunately, when most recreational boaters free their lines and head for open water, they do so in a mild state of denial, an innocent but dangerous unwillingness to admit something could go wrong aboard the boat. They are understandably but also unfortunately more focused on the day’s adventure.

You may believe you are heading out as a safe boater, after all, you carry all the required emergency equipment onboard, but having it and being prepared to use it are two very different things. Many who work in an environment where the unexpected could occur, regularly rehearse safety drills of emergency procedures and practice them repeatedly, so the response behavior becomes second nature.

Aboard your boat, you are not just the host to your friends for a fun day on the water, with your spouse or regular fishing buddies along as good company for the day, you are also the emergency personnel. Only through repeated practice and rehearsal of emergency situations will you be fully prepared to handle an unexpected event.

Most boaters, however, are reluctant to rehearse emergency drills, feel a little silly, or don’t want to ruin the excitement of the day with the dose of reality that an actual emergency could occur. But if you are not prepared and willing to practice safety drills, you are not prepared to be a safe boater.

Wired for Safety

Source Getty Images

It is well known that different activities you perform are controlled from different regions in your brain. Routine activities like brushing your teeth and activities you do repeatedly in life are controlled from a specific part of your brain. You perform these activities with very little conscious thought.

You do them so frequently, they are permanently wired into your brain. On the other hand, activities that require reasoned thought come from a different place in your brain. If when turning on the faucet no water came out, the reasoning part of your brain would go into action to figure out why. In an emergency aboard your boat, wouldn’t it be nice to rely on response behavior that was well wired into your brain? Trust me, there will be plenty of need for the reasoning part of your brain to figure out what is going on, but the ability to place well-rehearsed behavior into action could make the difference between tomorrow’s dock story and something more tragic.


State of Mind

Safety aboard the boat is more than the latest safety equipment, it is a state of mind, a willingness to say “what if ” and an unwillingness to become a statistic. A safety drill rehearsal is the only way you will know if your emergency equipment is in the right place and can be accessed quickly.

Safety drill rehearsals can be used to finds holes in your plan — problems that can be worked out before the boat or someone aboard is in real danger. Is the fire extinguisher easy to take out of its bracket when you’re in a hurry? Are the life jackets easy to get out of the locker quickly? Time yourself or a family member as you go through the drills. A safety drill rehearsal will allow you to determine critical roles each can fill quickly without time-consuming conversation when the emergency is real.

Unquestionably, it’s easier to get into the right state of mind when the danger is real. During a peaceful night at anchor recently, my wife was awoken by the boat anchored next to us engulfed in flames, it was a terrifying event to witness. Fortunately, those aboard escaped into the dinghy they were towing.

Suffice it to say while underway the next day, it didn’t seem silly for us to rehearse firefighting and abandoning ship procedures. This is not a tutorial in safety drills, this is a call to action. A plea to encourage you to take performing safety drills aboard your boat seriously.

Different Boat, Same Risk

Every boat is different. The safety drills on a 30-foot center console fishing boat will be different from those rehearsed on a 60-foot motor yacht, but all boats share the same risks of fire, flooding, first aid emergencies or person overboard.

Decide the situation, determine what resources you have to address the problem and assign roles for each individual onboard to help. Walk and talk through the actions to address each situation. Literally, find the life jackets and put them on, take the fire extinguisher out of the holder and go to the galley with it. Time yourself and others on the boat to see how long it takes. If you regularly have children on board, it’s easy to make a game of it, while you know this is actually for their safety.

Of course, safety drills don’t have to be practiced every time you go out, but a few times each season would be helpful. If you boat regularly with the same people, include them in the drills. If you frequently have new or different guests aboard, script a non-alarming but thorough briefing of what they should do in an emergency and get over being embarrassed to deliver it. Be willing to practice “what if,” because only through practice are you truly prepared to be a safe boater.

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Solo Boating: Reasons It's not Worth the Risk
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From the social gathering of fellow boaters at yacht clubs and marinas to enjoying the pleasure of friends and family aboard a boat for an outing, boating is better as a shared experience. Yet I have encountered over the years, several boaters who choose to own and operate a boat by themself.

In boating parlance, “short-handed” means you’re operating a boat with fewer crew than is ideal. “Single handed” takes that one step further by running the boat
by yourself.

Beginning in the early 19th century, a small group of intrepid boaters began challenging themselves with (mostly sailing) solo journeys at sea. The concept continues to this day in extreme solo sailing competitions taking place around the world, which require entrants to follow strict guidelines in safety protocols and equipment. The vessels are almost always monitored and tracked by shore-based individuals.

This is unfortunately not always the case with less trained individuals operating recreational boats alone. Too frequently, these boats are not set up for single-handed
operation, and they are used in congested, popular boating areas.

This article focuses on the single-handed operation of medium to large cruising boats traveling long distances, not small runabouts. This is not addressing lone boaters out on the river or bay in their center-console fishing for the afternoon or an individual moving a large boat a short distance from the slip to get fuel and back.

Make no mistake, the single-handed operation of any boat comes with added risk, and the prudent solo boater takes extra safety precautions when out alone on the water. When operating a small boat by yourself in local waters, always file a float plan letting someone know where you’re going and when you expect to return, and always wear a life jacket.

Take advantage of modern communication technology by wearing a device that alerts other boaters or emergency personnel if you fall overboard or need assistance,
and always use a kill device that disables your engine if you fall overboard.

Many cite the difficulty of docking a large boat by themselves, as being the biggest issue with single-handed operation, but frankly this should be the least of your
concerns. With lines and fenders pre-positioned and the help of dock staff or a slip neighbor, docking can be quite manageable. Add the use of external control stations, or better yet using a wireless remote controller, and this should be the easiest aspect of running a boat by yourself. Especially when single handed, never attempt to dock in high winds or strong currents.

Having covered thousands of miles and countless hours at the helm of cruising boats, I can speak from personal experience that regardless of how well you’re prepared or how capable you are, when out on the water you must expect the unexpected. It could be a blocked thru hull causing an engine to overheat, an engine belt breaking, a critical hose clamp failing, a fuel filter clogging, or accidentally picking something up and fouling the running gear. The list of things that draw your attention away from the helm goes on and on. Handling any of these alone on a boat becomes difficult and potentially dangerous.

Even if we set the unexpected aside for a moment, everyone has to eat, drink and relieve themselves. Yes you can prepare snacks or a meal ahead of time, yes some boats have day-heads at or near the helm, but these are still distractions from operating the boat. Just staying alert for hours when single-handing presents enough of a challenge.

Also consider the thorny legal issue of single-handing a boat. The International Regulations for Preventing Collisions at Sea (COLREGS) is an agreement between member countries, making up what boaters commonly refer to as “rules-of-the-road.” Any citizen of a country agreeing to these rules is legally bound by them. This is plainly stated in Rule 1(a): “These Rules shall apply to all vessels upon the high seas and in all waters connected therewith navigable by seagoing vessels.” Rule 5 presents your next problem — single-handing a boat. Rule 5 states: “Every vessel must at all times keep a proper look-out by sight, hearing, and all available means to judge if risk of collision exists.” Under normal circumstances, when everything is running smoothly, it is challenging to maintain the “at all times” part of this rule, let alone when something on the boat needs your attention.

Granted, single-handed skippers seem to find a way to manage these issues more than they should and most get away with it, but if an accident occurs at sea, solo boaters open themselves up to significant liability. If a vessel’s master is found to have violated one or more of the COLREGS, they may be found liable for all costs of
rescue efforts. This could also include property damages, loss of income, salvage costs and environmental cleanup costs. In the event of a death, even criminal
gross negligence charges are not out of the realm.

Anyone considering single-handed operation should also be aware they may not be covered by their insurance when doing so. According to Scott Stusek of Gowrie Insurance in Annapolis, skippers operating boats single-handed will likely have violated at least one provision of their policy. All insurance companies have an implied warranty that the vessel is seaworthy. In tested legal cases, seaworthy is defined as the vessel being reasonably fit to perform the services and encounter the ordinary perils of the voyage contemplated, which means the vessel is operated by a suitable crew for the voyage intended.

Further on insurance, in a paper written by Steven Wight from the Law Offices of Wright, Constable & Skeen, Wight states, “Whether a boat owner knows it or not, there are two occasions upon which he will warrant to his marine insurer that his vessel and all of its appurtenances are in tight seaworthy condition. No words need to be spoken and nothing needs to be written for these warranties to be conveyed. The warranties of seaworthiness are implied into every hull insurance policy by longstanding principles of marine insurance law. It is important for boat owners to understand these warranties, the manner in which they are conveyed and the moments
they attach, since the penalty for breaching a warranty of seaworthiness is loss of coverage and avoidance of insurance claims.”

Wight explains, “Two of the times the warranties are implied are the moment the insured accepts the policy and the second is the moment the insured pulls away from the dock.” If a boater gets underway single-handed, the insurance company may be within its right to say the owner violated the warranty of seamanship by operating the vessel contrary to International Maritime Regulations. That is a big risk to take. It’s important to reiterate, your policy may not specifically preclude the practice of operating single-handed, but it doesn’t mean you would be covered in an accident.

In one instance, a couple owned a boat and had secured insurance with both names on the policy. One day one of them chose to move the boat solo while the other traveled to the destination by land. An electrical fire broke out on the boat, and the owner operating single-handed couldn’t maintain the helm and fight the fire. The boat ended up a total loss.

Based on the owner’s negligence to maintain a seaworthy vessel, the insurance company didn’t deny the claim; they instead refused coverage based on “had we known” you were going to do this, we would not have written the policy. In U.S. courts, the absolute warranty of seaworthiness extends to the appropriate number of crew for the voyage intended.

In another recent sad case, a single-handed skipper suffered a heart attack while operating his trawler in the Bahamas. His boat was found grounded on a desolate stretch of shoreline days later with the engines in gear. Many cruising trawlers have enough fuel to operate for days. What if this unfortunate boater had not been in a confined chain of islands, but rather in the open ocean? His boat motoring along for days with no one at the helm would have been a hazard to other vessels around it.

Having interviewed several owners single-handing their boats, most report taking extraordinary steps to minimize time away from the helm. They prepare meals ahead of time and do everything they can to operate safely — but when pressed, they also acknowledge they are taking added risks. They all claim they are being careful but being careful in this situation is OK ... right up until it’s not, and you’re not the only one you’re putting at risk. A record number of recreational and commercial vessels are using our waterways and plying the open seas today. When out boating, regardless of where you are or what time of day it is, you will likely encounter other boats while underway.

If you want to single-hand your boat over long distances, stop and think about the consequences. A lone boater is adding not only risk for themself but putting all boats around them at increased risk as well. Find a friend or hire a mate to help move the boat. Not only will you be safer, but you may even find it’s more enjoyable.

Read More
Making Your List and Checking It Twice
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Frequent analogies are made between piloting an aircraft and piloting a boat. Both require similar skills and place you at the mercy of the elements in a medium that's foreign to our bodies. Granted, being suspended in the air may be a tad more precarious than floating on the water, but when the downward spiral of a problem begins in either setting, it typically doesn't end well. For this reason, an aircraft pilot wouldn't dream of taking off without performing a pre-flight checklist. Boating is safer when using checklists, too.

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Courtesy of Lukas on Pexels

The concept of a pre-flight checklist was developed following the fatal crash of a test flight in 1935. Leading up to WWII, the U.S. Army Air Corps was looking for a new bomber to meet the demanding needs of long distant flights with heavy payloads. U.S. aircraft company, Boeing, submitted a new plane model for the Army to consider. The Army agreed to try it and scheduled a test flight to see how it would perform.

Flying the plane that day were two highly experienced Army pilots, Boeing's chief test pilot, along with a Boeing mechanic and a representative of the engine manufacturer. After takeoff the plane began to climb, but suddenly pitched up, stalled and crashed into a ball of fire upon impact. All on board were initially rescued, but both pilots died from injuries sustained in the crash.

The accident investigation determined that before takeoff, the pilots overlooked a safety lock on the elevator and rudder controls, which kept them from controlling the plane's pitch or attitude. Following the accident, a newspaper stated that the Boeing plane was just too much plane for one man to fly.

Fortunately, this was not the end of the story, but the beginning of a life-saving idea that would transform how highly complex systems can be operated by average people. Out of this tragedy came the simple and effective concept of the pilot's pre-departure checklist. Time would prove the Boeing plane was not too much for one person, but just too much for one person's memory. Using a simple checklist on future flights would ensure that important steps required prior to takeoff were not forgotten.

Checklists were developed for more and more parts of a flight, for emergency situations as well as more routine situations. NASA adopted the use of checklists for almost every part of the Gemini and Apollo space missions, and all astronauts were trained in how to use them. Astronauts logged hundreds of hours familiarizing themselves with and learning how to use these checklists. In fact, checklists were so important to the success of the Apollo moon landings that astronaut Michael Collins called them The fourth crew member.

Safety from the Skies to the Seas

Aboard our boat, we have several checklists for different applications. For example, we've found it useful to have two pre-departure checklists: one for leaving a marina and another for leaving an anchorage or mooring.

Preparing for each is different enough that having a specific list for the different situations ensures that everything is safe to get underway.A checklist is also one of the best ways to manage your boat maintenance and personal safety. When your boat breaks down out in open water, you become vulnerable to additional problems.

Reminder and to-do apps popular on smart devices today are a great platform for building a list of regularly scheduled maintenance tasks. The apps allow you to set a date to inspect items like fire extinguishers, or when engine fluids or anodes need to be changed. Using apps with reminders set, relieves you from having to remember critical items that need attention. They also have a notes section where you can record engine hours of the last change and numbers for any parts used in the process.

boat - captain's tips - marinalife
Courtesy of Dan Prat

Checklists are most useful for regularly reoccurring tasks, ones we believe we do so often we've memorized them tasks like starting your boat and leaving the marina. Therein lies the problem: It's easy to become complacent with reoccurring tasks and believe you've done this so many times you don't need reminders of how to do it.

For most people, life is busy, so it's easy to get distracted while going through a task. I've seen it happen on many occasions the ever-present phone rings or a boat neighbor asks a question as you're preparing to get underway and the next thing you know you're pulling out with the shore power cord still connected. Before we started making checklists a habit, I was occasionally upset by a boat passing close by, without calling us on the VHF radio, only to realize I'd forgotten to turn it on.

Checklists are also important when multiple people are involved in the same process, so we use checklists for departing from the boat as well. More than once on our Sunday drive home from the boat, we looked at each other and asked, did you take out the trash or did you turn off the propane? Using a boat departure checklist makes sure important items don't get missed and you don't assume the other turned off the water pump breaker or turned on the battery charger.

Using checklists also has unforeseen benefits: The more you follow them, the more you benefit. The more you follow a routine process in the same order, the more you understand its faults and failings, allowing you to make improvements.

It's easy to see the benefit when developing a checklist and when you first begin using them, but the real benefit comes into play when you continue using them even though you feel like you don't have to anymore. That's when they keep you from forgetting something important.

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